Customer Testimonials
I have bought multiple Subaru's from xx. Cloud Subaru. It boils down to one thing for me…trust. I know they will do their best for me. I know I am always getting a straight answer. I know they will never ask me to go beyond my comfort level. I have shopped elsewhere just to know if I am still making the best decision for myself and I always buy my cars from xx. Cloud Subaru. Dan Vogel my salesperson, Jake Hallerman, finance make getting a new car fun…not stressful. Thank you!
Friendly very helpful easy to work with and very respectful and not pushy. I would recommend them and buy from them again
It was a very great place to buy a vechile I would really recommend xx. Cloud Subaru. Easy to deal and buy from
They are friendly and helpful and get your car done in record time. We always take our Subarus in for service there.
The sales department did an amazing job. They made my experience very enjoyable. Very straight forward and not just trying to sell me something that I did not need. I left feeling valued.
Service is easy. Schedule online or by phone. Super friendly and knowledgeable people. Willing to customize "service packages" as needed. Video from tech was detailed and easy to understand. Price was reasonable for 90K service.
They worked me into there schedule due to a concern I had about my vehicle and I had an upcoming trip planned. It was determined that my vehicle would need work that would not allow me to use the car a loaner car was provided to us and we wete able to take our trip. I did have an extended warranty plan on the vehicle all was taken care of and I am very happy with the service we received.
Service was excellent! Wish I had a Subaru Express lane closer than an hour and a half away. Made my trip to xx. Cloud worthwhile to be able to get in. Staff was informative and efficient. Thank you!
This is our third vehicle from this dealership Always have had great service and after sales support David was our salesperson No pressure and very knowledgeable. Sales, service, finance staff all great to work with.
Very good service and friendly service Very nice place to come to. We look to our next visit
We are so pleased with our new car from xx Cloud Subaru. We added cross bars and back seat protectors which were installed on time before we picked up.
Everyone in the service department is a pleasure to deal with & is always very friendly. They make you feel like your business is appreciated.
Friendly....prompt.....courteous.....clean. it is a great service. Personable. Always keeping you up to date on the service, you are receiving
Outstanding customer service Friendly salesperson Facility was super nice Efficient Knowledgeable great team effort Would highly recommend
They are always helpful and prompt. Even when i get there early they get me in and out. I’ve never had a disappointing appointment
I have a 2026 Forester with 12000 miles I was pleased with the service time, in and out in 45 minutes. Joe was very pleasant and helpful. After my car was serviced he brought it up to the service door.
The best experiences happen with this place!!! Got a bit late but they were super busy and kept me informed!!!
Efficient, on time, friendly staff. Calie was very helpful and wasted no time. The video overviews were also helpful and reassuring of how I'm spending my money.
Customer oriented, great knowledge of products, very helpful, great buyer experience. Would recommend to others.
I was warmly welcomed ! I was offered a chance to test drive any unit! I drove an Outback with no turbo! I ended up trading for the non turbo Outback!
Staff are always friendly and approach with a welcome and ask if they can help you with anything. They listen intently
Both Adamn and Joe were excellent representatives of your dealership.. Did well by me! Thanks!
Easily accessible able to get in when I needed. Alex was friendly and welcoming when I arrived
Sales Dan was really easy to work with and made sure to get me in the vehicle I wanted.
I had a great experience and service. Cole and Randy were very helpful and made the process very simple and easy. I left very satisfied.
This dealership provides a very comfortable and personal customer experience combined with quality product and fair pricing.customer experience
I really like that the service department sends a video to show what is happening with my car as they work on it. The service staff are always friendly when checking my car in as well as answering any questions. Thank you!
On Weds when I arrived the showroom was extremely disorganized. I waited two hours and then was shuffled around. Never did receive much instruction Adam is a good salesman but, very disappointing situation. I left home at 10 returned at 5:15 . The owners’ manual is ultra complicated
This was the first time that I brought my car into the service department for an oil change. I could not have had a better experience. I will definitely be returning to this dealership for all my car maintenance.
Used express service. The service was quick and efficient. The staff was friendly and they kept me well informed.
xx.cloud Subaru is a class act place. They treat you with nothing but respect and make sure they get you in the correct car for you. If you are looking for a Subaru look no further.
Trent helped me to get a necessary wheel bearing fixed. Also, took care of the wheel pressure (psi) sensors I like so much. He helped me get this taken care of before my extended warranty went off.
xx. Cloud Subaru is a very professional business. I was checked in immediately upon arrival and offered a loaner car if needed. The alignment was done within an hour like they told me it would. Great experience.
Outstanding customer service always very helpful and knowledgeable when comes to service. Would definitely recommend to family and friends for the fast and timely express lane.
Awesome example of what every dealership should strive to be , a no bull ,easy , fast and friendly experience! Was worth the trip , would highly recommend!
Just bought my WRX from this dealership today and we had an excellent experience. Patrick was our salesman he was friendly and very knowledgeable about cars and Matt in finance was great. Would buy another car from here
Did a nice job on the sale of our new Forester and the trade in of our 2018 Forester, salesman and financing were excellent as was the follow up training.
Chad, did a wonderful job in finding us the car that fit our needs perfectly.
They were really helpful in dealing with my vehicle insurance and got the repairs done rught.
Very friendly and very clean waiting room. Plenty of snacks and free pop up. They always let you know if anything else is need of repairs
Sales, finance, and service are top notch. Always helpful, knowledgeable, friendly and easy to work with.
My 23 Outback was recently in for routine maintenance and two warranty issues.
Routine maintenance was fine.
Warranty issue one was passenger seat cooling fan malfunction- after running continuously for 30–60 -90 minutes on long drives the fan would go from whisper quiet to a grinding sound like a piece of wood being cut by a power saw. I was informed the fan was replaced but the replacement buzzes annoyingly. All one would have to do to understand this is to compare the driver seat fan, whisper quiet, to the passenger seat fan which is loud. Either the parts used are defective ... Read More DealerRater - Oct 21, 2025
Went for an oil change with no appointment and they got me right in. Very polite and came to let me know it was done even though they could have texted me. Highly recommend for service of any kind.
I always receive good service with my Subaru Forester at The St.Cloud location. Appointments are easy to get and the repair job or maintenance is always done right and with a great attitude. I also enjoy their free shuttle service so I don't have to sit around waiting.
My sales person and finance person were professional, friendly and helpful throughout the entire process. I never felt pressured to purchase any extras. All of my questions were answered from test drive to final drive.
They have online sales figured out well. First Subaru purchase and was treated very well.
Very happy with St Cloud Subaru. Service adviser (Cris) was friendly and very helpful. Routine service was performed in a timely and efficient manner. Always enjoy coming in for an oil change.
I was welcomed and treated like I knew something about cars. They explained what was wrong, what needed to be done, and showed me diagrams. I had a snack and something to drink in the comfortable waiting area. No time at all and I was out the door.
This was our second purchase from St Cloud Subaru. Always friendly personal. Kris was a very knowledgeable salesman and did all he could for u s.We were never pressured by anyone. -
Great dealership! Went for a 12k service, was 2 hrs early and they got me in right away. I was in and out before my scheduled appt. My salesman Kris saw me pull in and came to find me to say hi. Staff was very accommodating. The accessories staff was very helpful in answering a lot my questions.
This was our 4th new Subaru at St Cloud Subaru. I love my new Subarus and have been very happy with the sales staff and others at this dealership. We will be back for another in a few years!
Dealership all departments were amazingly helpful. Sales man Jake hurt went above and beyond to find a care that worked for my small stature. 2nd care we have purchased at this dealership. Mine and our grandsons car.
Peter and Jake in sales went above and beyond in helping me in my purchase of my new Outback, excellent service, and very friendly atmosphere. We have purchased many cars from St. Cloud Subaru and always return to them for all of our car purchases.
We have purchased several vehicles from St Cloud Subaru, and have always been happy with the experience, and the vehicles. We don't have a reason to go anywhere else! No pressure sales, friendly people, we leave with the deal we wanted, and an excellent vehicle.
Justin, the sales manager, was extremely helpful, considerate, and we did not feel pressured at all. One of the best vehicle buying experiences ever. 100% recommend.
St. Cloud Subaru always gets the job done. Whether picking up parts to change oil, having routine maintenance done, or buying a car, the employees are friendly and helpful. Because Subaru's are so reliable, I don't have to visit often.
Very nice people doing great work. Clearly explained the service provided. Good place to do business
We just plain and simple had a very nice car buying and trade-in experience.
It’s always great doing business with St Cloud Subaru they always welcome me like family
I have come to this dealership since 2015 when I purchased our first Subaru hatchback Impreza and have continued to trade 5 times since then to driving the 2025 Forester Sport. I have never been disappointed in the professional service received from every person working there in every department.
Very knowledgeable, friendly, and fast service. Took the time to explain everything done and future replacements for next visit.
Very helpful and very friendly. Took time to listen to what we wanted in a vehicle and we are very happy with our purchase.
We were treated very nicely, our same purchase exceeding all our other vehicle purchase especially with license plate ready service.
They want to share the love with a survey ever other day! X̌ o x o
We talked with Erik, very knowledgeable, helpful and friendly. He wasn’t high pressure, if buying another new Subaru would definitely work with him again.
Purchased our second Subaru Ascent from them. Repeat purchase says it all! Friendly and helpful staff!
Had a major service done in my 2020 Ascent, service was excellent. On time and they loaned me a very nice new Ascent. Would highly recommend.
The staff were all very helpful. Offered help and information about the facility. I got a tour of the building. My sales rep explained every part of the process. Very happy with my purchase.
Extraordinary management and fantastic staff! Everyone was absolutely super and willing to help in every way possible, reaching out after the sale to clear up any questions or concerns. That all contributed to a wonderful car buying experience. I would not hesitate to rank St. Cloud Subaru as my number one choice in buying a new car.
Hit a deer the night before we were to trade in our 2020 Forester for a 2025. The dealership and insurance company worked together to make the deal happen with only a one day delay. The dealership took the responsibility of having our old car repaired. Very happy with the service we got from Cole and his associates.
Very helpful and friendly staff. They listen to what you are looking for and make suggestions as to what would work for you. Very pleasant purchase experience.
Love the service I receive at Luther Subaru in St. Cloud. Alex and Trent are awesome!
Efficient , personable, friendly, good selection of refreshments, clean bathrooms, nice waiting area, pleasant , that’s all!
Very friendly, knowledgeable and trustworthy. Are willing to negotiate to make a customer happy. Would recommend them
We recommend St. Cloud Subaru for your next car purchase or maintenance work. Whether it is to purchase or have maintenance work done, St. Cloud Subaru can be trusted, and we will continue to go to them! They are good people!
Customer Service oriented. Very informed on the product, willing to answer your questions with useful information.
Good people, painless. Easy to work with and knowledgeable. Third car ive purchased from them.
Needed an oil change while on a road trip. Outstanding scheduling, service advisor was very helpful. I was in and out in 45 minutes and back on the road. The waiting area was comfortable and supplied snacks and beverages. A great dealership experience.
I would give your service team 10 stars if the option was available! I bought my 2022 Subaru Outback from St. Cloud, but I live in Duluth. On Friday I had an appointment in St. Cloud. Right before I got to the Target on 23, my "eye sight" and "check engine" warning came on...(so much for my favorite stop at Gopher!!!)...Not knowing what any of these warnings meant or if I should continue driving it, I was a bit panicked!! I put St. Cloud Subaru into my Maps and headed there right away! MAN... your people are ... Read More DealerRater - Jun 16, 2024
This was the easiest and most pleasant experience I have ever had buying a car. I would definitely recommend this dealership to anyone.
I was greatly impressed with the level of customer service at this dealership. I’d happily recommend it to family and friends.
Really easy to work with this dealership. The buying process was quick and easy to complete.
Really kind and friendly employees. Extremely nice clean waiting area. Great service. Very intelligent technicians!
Great dealership, from sales, management and finance. I have referred many people to Saint Cloud Subaru.
Had a very good experience,no pressure buying experience and they very politely meet my needs.
They never remember to set my clock in the car. It is so complicated, that's one thing Subaru could make easier so the normal person could do it by themselves.
The service center was very good at scheduling my appointment and very welcoming when I brought my car in. The service was completed in the time that I was told. The waiting room was very clean and comfortable.
It was easy to check in and get the service started and it was quick and they reset a light.
Online scheduling is great -- service was done quickly and everyone is extremely friendly. It was also helpful that the technician explained what would happen at the next service appointment and what to expect in terms of time and cost.
Salesperson was good but a little green, manager (Justin) was pushy, unclear/vague in responses, and quite frankly the single reason for our lower rating. His chewing gum while talking to us was gross. He is not at all a good representation of Subaru's calm vibe. Randy the finance guy is good.
Subaru Fan big time. Excellent service. This was a big service at 30k miles. Love the dealership and the service department. Everyone is so professional.
The service during my oil changes is always top notch. The explanation and speed of an oil changes are above average. I feel like royalty!
Excellent!!! Friendly, professional, knowledgeable. Superb service! Easy to work with and understanding about a service call issue.
Very efficient friendly staff. Nice to offer refreshments. Clean environment Staff listened to concerns ,answered questions
Went in for my 24,000 Mile oil change and check-up, check-in and check-out was pleasant the people were decent. Got home and looked at the video they took while servicing my vehicle and found out that they did not replace my cabin filter but they charged me for one. I called the service manager and was told that the mechanic replaced my cabin filter and states he has the old one still which I find that hard to believe. He tried to mitigate the situation and offer a replacement engine filter no charge but this doesn't explain why they charged ... Read More DealerRater - Mar 6, 2024
Quick and Easy. I noticed that I was slightly overdue for an oil change and reached out to see if I could get in that afternoon. I was told to come in, they would fit me in. I love that I can grab a cup of coffee or a soda and either relax in their very nice lounge or hop on my computer in their work area. I was able to get some work done while waiting and enjoyed a cup of coffee while I was there. Great lounge, everything is always spotless and everyone is so friendly.
Professional and good service, very easy to work with. We were able to borrow a loaner car which helped us out very much.
Courteous pleasant service agent.. Clean and pleasant wait area while waiting for quick service。PleasNt service experience overall.
St Cloud Subaru is an amazingly dealership! They are great to the people, animals and the environment.
Brady was a great salesperson and helped us find the perfect car. Trevor in finance was great as well. Making this a joyful experience.
