Customer Testimonials
Did a nice job on the sale of our new Forester and the trade in of our 2018 Forester, salesman and financing were excellent as was the follow up training.
Chad, did a wonderful job in finding us the car that fit our needs perfectly.
They were really helpful in dealing with my vehicle insurance and got the repairs done rught.
Very friendly and very clean waiting room. Plenty of snacks and free pop up. They always let you know if anything else is need of repairs
Sales, finance, and service are top notch. Always helpful, knowledgeable, friendly and easy to work with.
My 23 Outback was recently in for routine maintenance and two warranty issues.
Routine maintenance was fine.
Warranty issue one was passenger seat cooling fan malfunction- after running continuously for 30–60 -90 minutes on long drives the fan would go from whisper quiet to a grinding sound like a piece of wood being cut by a power saw. I was informed the fan was replaced but the replacement buzzes annoyingly. All one would have to do to understand this is to compare the driver seat fan, whisper quiet, to the passenger seat fan which is loud. Either the parts used are defective ... Read More DealerRater - Oct 21, 2025
Went for an oil change with no appointment and they got me right in. Very polite and came to let me know it was done even though they could have texted me. Highly recommend for service of any kind.
I always receive good service with my Subaru Forester at The St.Cloud location. Appointments are easy to get and the repair job or maintenance is always done right and with a great attitude. I also enjoy their free shuttle service so I don't have to sit around waiting.
My sales person and finance person were professional, friendly and helpful throughout the entire process. I never felt pressured to purchase any extras. All of my questions were answered from test drive to final drive.
They have online sales figured out well. First Subaru purchase and was treated very well.
Very happy with St Cloud Subaru. Service adviser (Cris) was friendly and very helpful. Routine service was performed in a timely and efficient manner. Always enjoy coming in for an oil change.
I was welcomed and treated like I knew something about cars. They explained what was wrong, what needed to be done, and showed me diagrams. I had a snack and something to drink in the comfortable waiting area. No time at all and I was out the door.
This was our second purchase from St Cloud Subaru. Always friendly personal. Kris was a very knowledgeable salesman and did all he could for u s.We were never pressured by anyone. -
Great dealership! Went for a 12k service, was 2 hrs early and they got me in right away. I was in and out before my scheduled appt. My salesman Kris saw me pull in and came to find me to say hi. Staff was very accommodating. The accessories staff was very helpful in answering a lot my questions.
This was our 4th new Subaru at St Cloud Subaru. I love my new Subarus and have been very happy with the sales staff and others at this dealership. We will be back for another in a few years!
Dealership all departments were amazingly helpful. Sales man Jake hurt went above and beyond to find a care that worked for my small stature. 2nd care we have purchased at this dealership. Mine and our grandsons car.
Peter and Jake in sales went above and beyond in helping me in my purchase of my new Outback, excellent service, and very friendly atmosphere. We have purchased many cars from St. Cloud Subaru and always return to them for all of our car purchases.
We have purchased several vehicles from St Cloud Subaru, and have always been happy with the experience, and the vehicles. We don't have a reason to go anywhere else! No pressure sales, friendly people, we leave with the deal we wanted, and an excellent vehicle.
Justin, the sales manager, was extremely helpful, considerate, and we did not feel pressured at all. One of the best vehicle buying experiences ever. 100% recommend.
St. Cloud Subaru always gets the job done. Whether picking up parts to change oil, having routine maintenance done, or buying a car, the employees are friendly and helpful. Because Subaru's are so reliable, I don't have to visit often.
Very nice people doing great work. Clearly explained the service provided. Good place to do business
We just plain and simple had a very nice car buying and trade-in experience.
It’s always great doing business with St Cloud Subaru they always welcome me like family
I have come to this dealership since 2015 when I purchased our first Subaru hatchback Impreza and have continued to trade 5 times since then to driving the 2025 Forester Sport. I have never been disappointed in the professional service received from every person working there in every department.
Very knowledgeable, friendly, and fast service. Took the time to explain everything done and future replacements for next visit.
Very helpful and very friendly. Took time to listen to what we wanted in a vehicle and we are very happy with our purchase.
We were treated very nicely, our same purchase exceeding all our other vehicle purchase especially with license plate ready service.
They want to share the love with a survey ever other day! X̌ o x o
We talked with Erik, very knowledgeable, helpful and friendly. He wasn’t high pressure, if buying another new Subaru would definitely work with him again.
Purchased our second Subaru Ascent from them. Repeat purchase says it all! Friendly and helpful staff!
Had a major service done in my 2020 Ascent, service was excellent. On time and they loaned me a very nice new Ascent. Would highly recommend.
The staff were all very helpful. Offered help and information about the facility. I got a tour of the building. My sales rep explained every part of the process. Very happy with my purchase.
Extraordinary management and fantastic staff! Everyone was absolutely super and willing to help in every way possible, reaching out after the sale to clear up any questions or concerns. That all contributed to a wonderful car buying experience. I would not hesitate to rank St. Cloud Subaru as my number one choice in buying a new car.
Hit a deer the night before we were to trade in our 2020 Forester for a 2025. The dealership and insurance company worked together to make the deal happen with only a one day delay. The dealership took the responsibility of having our old car repaired. Very happy with the service we got from Cole and his associates.
Very helpful and friendly staff. They listen to what you are looking for and make suggestions as to what would work for you. Very pleasant purchase experience.
Love the service I receive at Luther Subaru in St. Cloud. Alex and Trent are awesome!
Efficient , personable, friendly, good selection of refreshments, clean bathrooms, nice waiting area, pleasant , that’s all!
Very friendly, knowledgeable and trustworthy. Are willing to negotiate to make a customer happy. Would recommend them
We recommend St. Cloud Subaru for your next car purchase or maintenance work. Whether it is to purchase or have maintenance work done, St. Cloud Subaru can be trusted, and we will continue to go to them! They are good people!
Customer Service oriented. Very informed on the product, willing to answer your questions with useful information.
Good people, painless. Easy to work with and knowledgeable. Third car ive purchased from them.
Needed an oil change while on a road trip. Outstanding scheduling, service advisor was very helpful. I was in and out in 45 minutes and back on the road. The waiting area was comfortable and supplied snacks and beverages. A great dealership experience.
I would give your service team 10 stars if the option was available! I bought my 2022 Subaru Outback from St. Cloud, but I live in Duluth. On Friday I had an appointment in St. Cloud. Right before I got to the Target on 23, my "eye sight" and "check engine" warning came on...(so much for my favorite stop at Gopher!!!)...Not knowing what any of these warnings meant or if I should continue driving it, I was a bit panicked!! I put St. Cloud Subaru into my Maps and headed there right away! MAN... your people are ... Read More DealerRater - Jun 16, 2024
This was the easiest and most pleasant experience I have ever had buying a car. I would definitely recommend this dealership to anyone.
I was greatly impressed with the level of customer service at this dealership. I’d happily recommend it to family and friends.
Really easy to work with this dealership. The buying process was quick and easy to complete.
Really kind and friendly employees. Extremely nice clean waiting area. Great service. Very intelligent technicians!
Great dealership, from sales, management and finance. I have referred many people to Saint Cloud Subaru.
Had a very good experience,no pressure buying experience and they very politely meet my needs.
They never remember to set my clock in the car. It is so complicated, that's one thing Subaru could make easier so the normal person could do it by themselves.
The service center was very good at scheduling my appointment and very welcoming when I brought my car in. The service was completed in the time that I was told. The waiting room was very clean and comfortable.
It was easy to check in and get the service started and it was quick and they reset a light.
Online scheduling is great -- service was done quickly and everyone is extremely friendly. It was also helpful that the technician explained what would happen at the next service appointment and what to expect in terms of time and cost.
Salesperson was good but a little green, manager (Justin) was pushy, unclear/vague in responses, and quite frankly the single reason for our lower rating. His chewing gum while talking to us was gross. He is not at all a good representation of Subaru's calm vibe. Randy the finance guy is good.
Subaru Fan big time. Excellent service. This was a big service at 30k miles. Love the dealership and the service department. Everyone is so professional.
The service during my oil changes is always top notch. The explanation and speed of an oil changes are above average. I feel like royalty!
Excellent!!! Friendly, professional, knowledgeable. Superb service! Easy to work with and understanding about a service call issue.
Very efficient friendly staff. Nice to offer refreshments. Clean environment Staff listened to concerns ,answered questions
Went in for my 24,000 Mile oil change and check-up, check-in and check-out was pleasant the people were decent. Got home and looked at the video they took while servicing my vehicle and found out that they did not replace my cabin filter but they charged me for one. I called the service manager and was told that the mechanic replaced my cabin filter and states he has the old one still which I find that hard to believe. He tried to mitigate the situation and offer a replacement engine filter no charge but this doesn't explain why they charged ... Read More DealerRater - Mar 6, 2024
Quick and Easy. I noticed that I was slightly overdue for an oil change and reached out to see if I could get in that afternoon. I was told to come in, they would fit me in. I love that I can grab a cup of coffee or a soda and either relax in their very nice lounge or hop on my computer in their work area. I was able to get some work done while waiting and enjoyed a cup of coffee while I was there. Great lounge, everything is always spotless and everyone is so friendly.
Professional and good service, very easy to work with. We were able to borrow a loaner car which helped us out very much.
Courteous pleasant service agent.. Clean and pleasant wait area while waiting for quick service。PleasNt service experience overall.
St Cloud Subaru is an amazingly dealership! They are great to the people, animals and the environment.
Brady was a great salesperson and helped us find the perfect car. Trevor in finance was great as well. Making this a joyful experience.
I love tis dealership, wouldn't go to any other. Every one is so pleasant and helpful. People aren't treated as just a customer, they actually remember
Chis was friendly, careful, and listened to my needs as a customer. I enjoyed the way he reviewed the bill. He even had the mechanic come and personally explain everything. I also enjoyed that the team was able to get all my requests completed, even though I didn’t have an official appointment.
The entire staff turned a sometimes painful process into a very pleasant experience.The sales, service, financial and everyone made me feel that I was the only person that mattered.
I came in to have my recall on my car taken Care of, very efficient! Thank you!👍
Kept updated throughout the process which was really appreciated. Very knowledgable, patient, and kind. Awesome.
Excellent service from beginning to end. Very thorough and friendly staff. All the work completed in a timely manner.
xx cloud subaru has always been very good to me even though i bought my 2014 forester at walser because it was a hard to find manual transmission. they help me feel confident that i have many more years and miles left on my forester. the new foresters are beautiful but im still too attached to manual transmissions and mimimal electronics to let go of my 2014. the service staff have always been great to work with and answer my questions right away.
Always very friendly, informative and communication is wonderful. I come in for what is needed and never leave with a list of things I need done.
Hector was very responsive to my questions and needs. Excellent finance support provided by closing documents guy
Very quick, friendly service. We felt like we already knew Patrick. A great experience! Thank you
After 10 months they finally have the correct PSI for the tires. Tech did acgreat job.
Never an issue here. All of the service people I encountered were friendly and highly professional.
Great service and great people. I would definitely recommend to other buyers looking to buy.
Great experience from start to finish. I feel confident that they will always be there to help guide me through any issues that might come up.
Kris was great from start to finish. Matt in finance was quick and to the point and our trade-in was fair. Everything went smoothly
Great experience. I actually look forward to taking my vehicle in for service. Smooth process with clear communication every step of the way.
ALL PERSONNEL WERE COURTEOUS AND KNOWLEDGEABLE. SALES, FINANCE, SERVICE, PARTS AND "IT" KEPT ME INFORMED. EVEN THOUGH THE VEHICLE WAS LOCATED IN BLOOMINGTON, EVERYTHING WENT BETTER THAN I EXPECTED!
At 60,000 miles my outback was leaking oil. Or so I think, kind of an oily mess on back side of engine. Kind of disappointed cause it’s fairly new and only has 60,000 miles. Service employee was polite and they tried to find the leak. They cleaned off the engine and I’ll put some more miles on it and bring it in and then maybe they can pinpoint the source. They did what they could so thanks.
We had codes that our local mechanic couldn't fix. We dropped off the car and the way through town in the morning and they had it figured out and fixed by the afternoon. Great communication and happy with the interaction.
Excellent service. I feel confident in the work done and appreciate the employees. Helpful and listen to your concerns. Videos help you have a grasp on what is really done and checked on your vehicle. Highly recommend xx. Cloud Subaru.
I love this dealership!! Great experience. The sales team is easy to work with! You don't get bounced from this person to another person. They also try to match you to what you need. Dealership is very clean and service department is wonderful.
Great experience. Would love to shop here again. Fair prices and they let us take the car out without a pushy sales person riding along. Dave was far from pushy and was a pleasure.
Prompt service,nice waiting area with snacks and beverages. And Joe was great to work with.
1 Complaint: I never found out what was left on my extended warranty on my trade-in. My mother -in - law, Grace Anderson, purchased what was called an aftermarket extended warranty on a 2019 Outback.
They diagnosed the problem with my car, and had it fixed in a timely manner.
I am very pleased with maintenance services provided at xx Cloud Subaru. They are quick to check in and always willing to listen to any concerns.
Service was ok but I’m very unhappy with the review of my tires. Supposedly the tread is in the red zone and I asked what caused it. The response was that the tires must have been out of alignment. Why is that- your service dept is the only people that have done the rotation & alignment and it only has 32,000 miles. So are the tires of poor quality? or were they misaligned?? Appointment took 2 hrs and the bill was $700! They also did not rotate the tires because I need new ones??!! I have never had anyone else do my ... Read More DealerRater - Feb 29, 2024
Very good job will return for future service. Jake’s Jake nsjsnbsbna. Jans. Snnns nbs a and
I thought they did a great job. Wonderful customer service. Thank you everyone who worked on my car.
We have bought numerous cars from St. Cloud Subaru, and referred many other of our friends and family. It’s just always such a great experience being Listen to, and cared for during our transactions
Excellent service. Friendly knowledgeable associates. Would highly recommend to everyone. 15 word minimum may be the main reason I do not respond to a review in the future. Bad idea
Great car buying experience start to finish. Gabriel was very responsive, and gave a great orientation.
My experience was great. The cleanliness and professionalism of your service team and department was outstanding. I worked with Chris Blank and Chad was our chauffeur. I was so Impressed and pleased with these two gentleman I have always been impressed with all the staff, from my bringing in my old Subaru to working on the purchase of my new one and now with the service. Thank you!!!!
Trent the service advisor did a good job of explaining before and after the service was preformed
My wife and I were very happy with the Express Lane service overall, and the great convenience!
The service crew is super friendly!! The lanes to get into the service area are too congested with all those vehicles parked just outside of it. Maybe a new parking lot layout is needed. Building is clean. Wait area is comfortable. Bring back Pepsi products as refreshments. So far, the only nearby service place I trust.